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Program in Integrative Medicine

Frequently Asked Clinic Practice Questions

Click on a question to view the answer.

 Can I make an appointment for my relative, spouse or friend if they give me their permission?

Potential patients should speak directly to our patient service representative. While friends and family have good intentions, the patient must be interested and willing to participate in the consultation.

 What types of services does the Program in Integrative Medicine provide?

We provide consultations in chronic disorders, gastrointestinal disorders, integrative oncology, women’s health, nutrition, and food sensitivities. We also see oncology patients in our infusion clinic. These patients are receive vitamin C infusions in conjunction with their chemotherapy or radiation treatments. Additional services include acupuncture, massage therapy and cooking classes.

 Do the doctors prescribe bioidentical hormones (also known natural hormones)?

Yes, but you still need to see a gynecologist for your annual Woman Wellness exam. If you’re interested in participating in the current natural hormone study, please contact our research coordinator at 913-588-6104.

 Can any of your doctors be my Primary Care Physician (PCP)?

No. Our practice is not set up to handle acute ailments. Patients who see one of our physicians should also have a Primary Care Physician (PCP).

 Do you accept my insurance? Medicaid? Medicare?

Unfortunately, no.

 Why can’t your physicians bill as standard clinicians?

Their contract with KU Medical Center states that they are practitioners of alternative medicine and, therefore, must use alternative medicine procedure codes. These codes cannot be converted into conventional coding.

 Why are your physicians listed as "in network" with my insurance company,
    but they don’t take insurance?

Yes, it appears that our physicians are in network. But because of the alphabet procedure coding they are required to use, the claims will most likely be rejected. Please know that changing the alternative medicine coding into conventional coding when submitting any claim to an insurance company is considered fraud.

 Can I try to get reimbursed from my insurance company for the procedure costs?

Out-of-pocket procedure costs include clinic consults, infusion clinic services and some testing. Following any appointment in our clinic, you will get a copy of the charge sheet and receipt. The charge sheet will reflect coding that is not accepted by most insurance companies. You may submit your bill to your insurance company, but it is highly unlikely that you will be reimbursed.

 I hear that the doctors recommend a variety of different tests that a conventional doctor
   doesn't normally do. Are those tests covered by insurance?

Any blood work you have done at an outpatient lab is run through insurance by that particular lab. It is the patient's responsibility to know what his/her insurance plan covers. If you have a large deductible, please inquire about the cost of the blood tests you are being advised to take.

 Can I take your lab requisition for blood work to a testing facility such as Lab One or Quest,
   or do I have to have the blood work done at KUMED?

We encourage you to complete your blood work at the Outpatient Lab at KU Medical Center because the staff is familiar with our standards and requirements, and knowledgeable in the correct processing procedures. You may also choose to have your blood work done at Lab One or Quest.

 What is the projected out-of-pocket cost?

It depends on health issues, the extent of insurance coverage for blood testing, what take at-home tests are recommended, and what supplements need to be purchased. The first consult costs $250-300. Some supplements may need to be taken on a long term basis. Diagnostic testing will be determined on a case-by-case basis.

 I am on a very limited income; can I opt out of some tests?

This can be decided on a case-by-case basis and should be discussed with your physician at your first visit.

 Can I bring someone with me to the consult?

Your physician will be discussing your completed health questionnaires, medical records, and health expectations. Since this is a very important discussion, you may bring someone to the consultation with whom you are comfortable and who will not hinder your ability to talk freely and honestly.

 Can the doctors answer questions via email?

Established patients are welcome to ask dosing or other appropriate health issue questions. But email is not a substitute for the care that is provided during an office visit. Please note that all patient communications via email must be secure and follow KUMED’s requirements. (See: Secure Use of Email Correspondence)